Frequently Asked Questions (FAQs)

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Frequently Asked Questions (FAQs)2020-02-23T20:40:08+00:00
My tree doesn’t look well. Can I send you a picture of my tree, and you can tell me what’s wrong with it?2020-02-14T19:09:40+00:00

Not usually. Because trees are such an integral living part of your yard’s ecosystem, there are a variety of factors that contribute to why a tree is showing signs of distress. We want to steer you in the right direction in caring for your tree, and in order to do that, we’ll need to see a full snapshot of the tree and the environment around it – which we can do best when seeing it in person.

There are also situations in which trees can exhibit similar signs and symptoms of different issues, and seeing the tree in person is necessary to make an accurate diagnosis of what is causing those symptoms.

The only real exception to this is when we have an established relationship with you, and our team of arborists knows your property and trees well enough to give select advice from afar.

Do I have to be home for the estimate?2020-02-14T19:10:50+00:00

We require that clients are home, or have someone home, to meet with our Arborist for the initial estimate visit. This helps ensure we’re the right fit for you, and that there’s a clear understanding on a scope of potential work. We want you to be comfortable and feel like you’re getting an accurate estimate for what you would like done – and meeting you face to face helps ensure that happens.

Most of our clients prefer to be home to meet with their arborist and walk through the property together.

Are you licensed and insured?2020-02-23T20:28:53+00:00

Yes, we’re fully licensed, insured, and bonded.

You can verify our Contractor’s State License Board license (#951344) *here* (And we strongly encourage you to do so with all contractors you hire).

Our individual ISA Certified Arborist certifications can be verified *here*.

Qualified Applicator Licenses *here*  (Listed by surname of individual)

You can also verify our Tree Care Industry Association Accreditation through *this link*.

We’re more than happy to send over our proof of liability and worker’s compensation insurance if you’d like a copy – just drop our office a line (916-412-1077), and we’ll send it your way.

How far out are you booking work?2020-02-23T20:32:43+00:00

It varies by month and season (we’re typically busier during the spring/fall months).

We like to say our average to plan for is about 2 weeks after an estimate – depending on the schedule, we may be able to perform the work sooner or have to schedule a bit later than that.

There can be factors, like city permits or plant availability, that play in to work being scheduled out a little further to allow time for those to be processed and available.

Please let us know as early as possible if you have a special circumstance (selling a home, hosting an event, etc) so we can work to accommodate you.

When is the right time to prune my tree?2020-02-14T19:13:32+00:00

Different trees have different needs, and a lot of that depends on the time of year, and your goal for that tree (for example, you may want to increase or decrease fruit production on your fruit tree – either goal would require pruning it in a different way at a different time in its fruiting cycle. Or, if a tree has large dead branches and poses a safety risk, we’ll want to mitigate that risk as soon as possible).

When an arborist visits, he or she will discuss with you the right time to prune your specific trees, and we’ll appropriately schedule any work from there.

You can read more about pruning *here*!

How does this work? What’s the process?2020-02-14T19:16:05+00:00

First reach out to our office to schedule an initial visit with one of our ISA Certified Arborists (you can call directly, submit *this form* and we’ll give you a call!) Our Arborists typically have 2 hour arrival windows to make sure we’re always on time to you – and they’ll give you a call when they’re headed your way so you know when to expect them.

During the initial appointment, our arborist will address any questions or concerns you have about your trees and shrubs, and provide an estimate should any work need to be done. We’ll never try to sell you anything your trees don’t genuinely need or wouldn’t benefit from.

If there’s work to be done, you’ll get an e-mailed proposal with all of the details (or by mail if you prefer).

If you’d like to work with us, you’ll hear from one of our team members to schedule a date and time for one of our tree care crews or Plant Health Care specialists to perform the work.

Hiring tree care professionals can be a new experience for many. We’re here to guide you comfortably through the process, and leave you sincerely impressed with our team and the care we provide for you and your property!